Alpine Labs already had a lot of this information on their website, but it was not organized in a clear way for customers coming to our website. By creating this online support center we successfully lowered the amount of support requests especially for new products. We also increased customer satisfaction by empowering the customer to be able to find answers to their questions immediately rather than having to wait 1-2 days for an email response.
The support center included articles like how to get started, FAQs, and troubleshooting. The learning center included articles about various time-lapse and photography techniques.