Alpine Lab Online Support and Learning Center

 

Alpine Labs needed a better way for customers to get their questions answered about how to use and how to troubleshoot their camera remotes. 

The company already had a lot of this information on their website, but it was not organized in a clear way for customers coming to our website. 

Role: UX Research, UI, Web Design, Graphic Design

Tools: Photoshop

Credits: Developed by Prayash Thapa

 
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Our solution was to create an online support center and a separate learning center with articles that corresponded to each category.  The support center included articles like how to get started, FAQs, and troubleshooting. The learning center included articles about various time-lapse and photography techniques. 

 
 
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In addition to designing the landing pages for the support and learning pages, I also designed the 'Get Started' pages for each product, created the ‘what is included’ graphics, and generated the mobile mockups. 

 
 
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